MRO Magazine

Research and Markets: UK Domestic Express Parcels Report (B2B & B2C) 2014


March 25, 2015
By Business Wire News

DUBLIN

Research and Markets (http://www.researchandmarkets.com/research/dr82zp/_uk_domestic) has announced the addition of the ” UK Domestic Express Parcels Report (B2B & B2C) 2014″ report to their offering.

Each sector survey focuses on regular B2B or B2C parcels shippers within the UK, tracking changes in service usage and customer perceptions of the leading carriers and their performance levels. For many senior executives in the express industry the study sets independent KPI’s for internal management initiatives and provides an invaluable competitor benchmark comparison which can work alongside in-house research data such as carriers’ own customer satisfaction surveys. Shippers too will find the survey an invaluable input to carrier selection and monitoring.

The surveys are based on fixed quotas for primary carrier ratings (i.e. carrier used most often), in order to guarantee robust results for each of the main carriers. A rating for the next most often used carrier is also captured, but no quota by carrier is set for them, i.e. these are random. Approximately 1,300 carrier ratings will be collected for this combined analysis, based on primary and secondary usage.

The surveys are conducted via in-depth telephone interviews held in accordance with the Market Research Society Code of Conduct and supported by CATI software. The core sample is selected from a large database of known users of parcel distribution services. Triangle’s interviewers are experienced market researchers who have been carrying out studies with users of express parcels services for many years.

The main areas covered by the report include:

– Market metrics (average volumes, weights)

– Carrier usage (most often used, others used in last 12 months/last 3 years, lapsed usage)

– Carrier awareness (other carriers not used, spontaneous & prompted)

– Carrier selection criteria

– Pricing changes

– Carrier performance ratings for the top two carriers (most often used and second most often used in volume terms) on Overall level of service plus five core attributes such as -Price and Customer service

– Carrier descriptors for the top two carriers on eleven key statements

– Likelihood of recommending the primary carrier used (generating a customer Loyalty Benchmark for the industry)

– Total spend and percentage of total spend with main carrier (Share of wallet)

– Timed service usage

– Website usefulness

– Sales & marketing recall/rating

– Carrier Service Profiles

Key Topics Covered:

1. Market metrics (average volumes, weights)

2. Carrier usage (most often used, others used in last 12 months/last 3 years, lapsed usage)

3. Carrier awareness (other carriers not used, spontaneous & prompted)

4. Carrier selection criteria

5. Pricing changes

6. Carrier performance ratings for the top two carriers (most often used and second most often used in volume terms) on Overall level of service plus five core attributes such as -Price and Customer service

7. Carrier descriptors for the top two carriers on eleven key statements

8. Likelihood of recommending the primary carrier used (generating a customer Loyalty Benchmark for the industry)

9. Total spend and percentage of total spend with main carrier (Share of wallet)

10. Timed service usage

11. Website usefulness

12. Sales & marketing recall/rating

13. Carrier Service Profiles

For more information visit http://www.researchandmarkets.com/research/dr82zp/_uk_domestic

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Packaging