Parker Aerospace Unveils Comprehensive Global Support Network

July 10, 2016 | By Business Wire News

FARNBOROUGH, England

Parker Aerospace, a business segment of Parker Hannifin Corporation, the global leader in motion and control technologies, and its Customer Support Operations (CSO) today announced the launch of five global pooling centers supporting China, the Pacific Rim, the Middle East, Europe, and North America, offering improved regional service for aerospace customers around the world.

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Parker Aerospace Pooling Center (Photo: Business Wire)

These warehouse and distribution centers have been launched in support of Parker Aerospace’s global pooling initiative to increase support for customers operating aircraft anywhere on the planet. This effort is in direct response to surveying the needs and desires of airline customers over the past four years. These centers, in combination with Parker’s new around-the-clock Customer Response Center (CRC), allow customers to access a Parker employee at any point of the day, from anywhere in the world, troubleshoot an issue, and receive the needed part often within hours.

“Delivering a premier customer experience is a priority to Parker. Having invested tens of millions in assets stationed globally, offering 24/7 accessibility to Parker team members, and stocking more than 2,000 in parts throughout our five locations, we are committed to offering the best experience to our customers,” says Carl Kubat, CSO senior director of logistics services.

Customers will benefit from an extensive inventory of Parker Aerospace products for Airbus, Boeing, Bombardier, COMAC, Embraer, and other platforms. These regional inventory pools make it possible for customers to receive parts faster, rather than waiting days or weeks, since parts shipped internationally often face delays clearing customs. Processing orders centrally from the CRC, shipments are dispatched from the pooling centers and are often delivered in less than four hours.

“These developments have been positively received by our existing customers and have directly and indirectly led to us securing additional commercial business for Parker Aerospace,” says Austin Major, group vice president of customer support. “We are pleased to be globally positioned with quick and responsive service that resolves our customer’s challenges. As a result, airlines and aircraft operators are able to improve the experience for their customers and their bottom lines.”

Learn more about Parker Aerospace’s Customer Support Operations division online at Parker.com/CSO.

About Parker Aerospace. Parker Aerospace is a global leader in the research, design, manufacture, and service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. Its product lines include primary and secondary flight control actuation, power generation and control components, thrust-reverser actuation systems, electrohydraulic servovalves, electric motor-driven hydraulic pumps, fuel pumps and valves, refueling, defueling, and aerial refueling equipment, fuel tank inerting systems; tank pressure and vent controls, level and flow control equipment; motor-operated valves and fuel equipment, lubrication oil reservoirs, lubrication and scavenge pumps, fuel measurement and management systems, thermal management products, cockpit instrumentation, lightning-safe products, pneumatic subsystems and components, water subsystems and components, fluid metering delivery and atomization devices, wheels, brakes, and fluid conveyance products such as hoses, tubes, disconnects, and fittings. It is an operating segment of Parker Hannifin Corporation.

About Parker Hannifin. With annual sales of approximately $13 billion in fiscal year 2015, Parker Hannifin is the world’s leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial, and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 59 consecutive years, among the top five longest-running dividend-increase records in the S&P 500 index. For more information, visit the company’s web site at http://www.parker.com, or its investor information web site at http://www.phstock.com.