MRO Magazine

Endress+Hauser Canada to build $28 million Customer Experience Centre in Ontario

July 25, 2019 | By Mario Cywinski

Endress+Hauser Canada will build a new $28 million Customer Experience Centre in Burlington, Ontario. The new 47,000 square foot building plans to achieve LEED Gold certification standard and function on a net zero carbon and energy basis.

“Our goal is to create an exceptional facility in all respects that will not only be sustainable on the day it opens, but will still be considered as such decades from now,” said Anthony Varga, CEO and GM, Endress+Hauser Canada Ltd.

The new facility, to be opened in fall 2020, will be a full Customer Experience Centre featuring the second Process Training Unit (PTU) in Canada and a calibration laboratory, an expanded workshop and a large training centre.

“All of our customers and partners will be able to come in and simulate process conditions that they would find in their own plants,” said Varga. “They can try out various products in real world conditions to gain confidence in performance once installed at their own sites. That, in turn, will help them make proper instrumentation choices.”


The building will effectively be off the hydro grid. It will use a reflective roof with double-sided solar panels to generate electricity during the day. At night, most electrically powered systems like video monitors will be turned off rather than drawing even standby power and the building environment will be maintained by heat pumps supplemented by a geothermal system.

The new headquarters will feature two cafes, a fully equipped health and fitness room, a wellness room, and a multi-faith prayer room. There will be an atrium and outdoor terrace.

“We can measure any of the liquids flowing into and within the building, effluents or outputs in real time and perform oxygen and environment analysis,” said Varga. “The entire facility will be a living showcase of the technology and solutions we offer our customers.”



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