Vital Insights Launches 3 Powerful New Voice-of-Customer Modules

January 7, 2016 | By Business Wire News

MISSISSAUGA, Ontario

Vital Insights Inc., a global designer, developer and distributor of innovative enterprise-class daily tracking and Customer Experience Management (CEM) software, today announced the worldwide launch of its three new industry-leading product features for Foresight™. Foresight, the cutting-edge CEM platform for the automotive industry, now includes the addition of Foresight Compass, Foresight BI and Foresight Social.

“We’re at a pivotal point in the CEM market. The appetite for new product features is strong, as customers look for different ways to quantify their VOC insights,” said President of Vital Insights, Garth Burns. “Vital Insights has always been ahead of the curve with product innovation and we’ve proven this again with the launch of our 3 exciting new modules to the Foresight platform.”

FORESIGHT SOCIAL

With the intuitive Foresight Social module, dealers can monitor top social media sites that focus on the automotive customer experience. The tool includes geographical-review search capabilities and offers a dealer ranking index based on a standard 5-star rating system. The technology drives attention directly to brand net-detractors and promoters, and is fully integrated with the top automotive social media sites such as Cars.com, DealerRater, N49, SureCritic, Edmunds, Yelp!, YellowPages, Google and Facebook – for up-to-the-minute, actionable customer sentiment.

FORESIGHT BI

Offering fully integrated business intelligence that extends the ability to quickly and easily develop customized multi-level reports and interactive analytics, Foresight BI provides deeper insight to manage, analyze and visualize all your data. The system consolidates data from multiple sources in one centralized repository for customized dashboard views and KPI displays, including instant displays and updates on dealer performance and comparisons.

FORESIGHT COMPASS

Exclusive to Vital Insights, Foresight Compass drives dealer engagement with automated dealer goal setting and goal-achievement monitoring, including ongoing custom alerts. The robust multi-tier target setting flexibility is designed specifically for automotive OE purposes ultimately requiring dealers to initiate their own self-improvement action plans. Foresight Compass is fully integrated into the Foresight system and is the strategic counterpart of the platform’s highly renowned Issue Resolution tool.

With the addition of these ground-breaking innovations to the Foresight platform, Vital Insights continues its success as a leader in developing cutting-edge, first-to-market Customer Experience Management software.