MRO Magazine

Vital Insights Boosts European and Middle Eastern Expansion with Infiniti

December 3, 2015
By Business Wire News


Vital Insights, the leading provider of innovative Customer Experience Management (CEM) software solutions for the global automotive industry, is proud to announce the continuation of its expansion into European and Middle Eastern markets with Infiniti.

After the successful launch of the Foresight™ CEM platform in France, Germany, UK and Italy, as well as in Azerbaijan, Bahrain, Jordan, Kuwait, Qatar, Oman, Lebanon, Saudi Arabia and the UAE earlier this year, Infiniti and Vital Insights have moved quickly to expand the launch across all of Europe.

Foresight has additionally been launched across Luxembourg, Switzerland, Austria, Belgium, Netherlands, Czech Republic, Bulgaria, Hungary, and Poland, and the platform boasts an impressive number of different survey languages including English, French, German, Italian, Dutch, Hungarian, Bulgarian, Czech, Polish, Russian and Arabic.

Beyond the monumental task of full platform translations across 13 European countries, this all-important launch for Infiniti included another rewarding challenge – the development, specifically for Infiniti Middle East, of a customized survey methodology through the Infiniti Quality Centre (IQC). As an additional source of customer feedback to Sales and Service events, this integral facet of the program was designed to capture key customer sentiment through Infiniti Middle East’s call-center from customers unable to be reached by email or SMS.

“Infiniti has proven that they are dedicated and relentless to the cause of ensuring their vehicle purchasers enjoy the best possible ownership experience,” said Garth Burns, President of Vital Insights. “We are proud to partner with a company that sets such high standards for customer satisfaction and is unyielding in its pursuit to continuously improve and innovate.”

With continued expansion across Europe and the Middle East, Vital Insights proudly strengthens its recognition as a leader of the automotive CEM market, and reinforces its drive to succeed around the world.


Recognized by Profit 500™ as one of Canada’s Fastest Growing Companies 5 years in-a-row!

Vital Insights is a leading innovator of enterprise-class daily tracking CEM software for the automotive landscape, with Foresight™. The Foresight platform offers real-time, continuous issue resolution management to clients and customers around the world. With a dedication to innovation and forward-thinking product development, Vital Insights continues its mission of building revolutionary CEM products for leading automotive brands worldwide. Vital Insights is headquartered in Mississauga, Ontario, Canada.

VI Communication Team
Ruby Gidda, 905-565-5777