MRO Magazine

Research and Markets: Winning and Retaining Business in the European and Former Soviet Union Mining Equipment Sector, 2015

April 30, 2015
By Business Wire News


Research and Markets ( has announced the addition of the “Winning and Retaining Business in the European and Former Soviet Union Mining Equipment Sector, 2015” report to their offering.

This report provides a detailed analysis of customer preferences throughout the European and Former Soviet Union mining sector, focusing on the factors that influence purchasing decisions and the performance of major equipment suppliers. The analysis is based on extensive survey of 100 mine managers and procurement managers.

Areas of analysis include:

– Customer priorities when buying mining equipment, with ratings of the importance of 18 separate factors, and the satisfaction ratings on 16 factors, for customers when choosing mining equipment, including cost factors, supplier attributes and product attributes.

– Ratings of existing suppliers across the same factors, identifying best-performing suppliers and how well suppliers performed versus the importance of each factor.

– In-depth analysis of the major suppliers, namely Caterpillar, Atlas Copco, and Sandvik, including their overall performance ratings, and their ratings for each factor relative to its importance.

– Rankings of the leading suppliers for each equipment type, with respondents indicating who they viewed as the top suppliers throughout Europe and the former Soviet Union for trucks, excavators, loaders, shovels, dozers, drills, continuous miners, engines, tyres, pumps and mining software.

– Insight into the likelihood of switching supplier and key action points for suppliers for product and service improvements required.

Key Highlights

– When choosing an equipment supplier, respondents rate Product quality/reliability’ and the Availability of replacement parts’ as most important, with 60% and 29% of respondents, respectively, indicating a need for improvement in those two areas.

– Overall the major suppliers such as Caterpillar, Atlas Copco and Sandvik perform well in terms of customer satisfaction.

– While suppliers’ abilities to deliver on time set them apart during the selection process, account managers make a significant impact as the respondents cited ‘Demonstrated product was superior’, Better understanding of your needs’ and Better timing of contact’ as key differentiating factors when choosing their current main supplier.

– The three leading areas for improvement identified by respondents were product quality and reliability’, ability to support cost reduction’, and after sales service’

Key Topics Covered:

1 Executive Summary

2 Customer Priorities in Supplier Selection

3 Supplier Performance and Key Success Factors

4 Customer Retention and Key Areas of Improvement

5 Action Points and Recommendations

6 Appendix

Companies Mentioned

  • Caterpillar
  • Komatsu
  • Hitachi
  • Atlas Copco
  • Sandvik
  • Liebherr
  • Bell Equipment
  • ThyssenKrupp
  • Volvo
  • P&H
  • Eickhoff
  • Boart Longyear
  • Ingersol Rand
  • Cummins
  • Mercedes-Benz
  • Bridgestone
  • Goodyear
  • Michelin
  • Dunlop
  • Yokohama
  • Surpac
  • Deswik
  • Datamine
  • MineSight

For more information visit

Research and Markets
Laura Wood, Senior Manager
For E.S.T Office Hours Call 1-917-300-0470
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Sector: Mining