MRO Magazine

PTC and ServiceMax to Partner to Provide Comprehensive and Connected Service Solution Offering

May 5, 2015
By Business Wire News


PTC® (Nasdaq: PTC) and ServiceMax, the field service management solution for a new era of business, today announced that they have agreed to partner to bring together their respective offerings and go-to-market teams to offer a modern, comprehensive, and connected solution for service management.

The collaboration consists of jointly marketing, selling, and developing integrations between the companies’ respective products. Through the relationship, PTC and its customers will gain access to ServiceMax’s powerful and modern cloud-based field service management, execution, and mobile delivery capabilities. ServiceMax will benefit by empowering its entire portfolio with the PTC ThingWorx® state-of-the-art IoT platform, facilitating customers’ ability to initiate remote, predictive, and proactive service, as well as outcome-based business models. ServiceMax will also expand its portfolio with the addition of PTC’s advanced, contextual service information and parts management solutions, reach the global base of 28,000 PTC customers, and expand its distribution footprint multifold by leveraging PTC’s world-wide channel network.

Upon integration, service organizations will be able to access a complete range of service management applications, consisting of contract entitlements; scheduling and workforce optimization; inventory management, parts planning, and logistics; contextual-enabled service information; and diagnostics.

“As our customers’ products increasingly become smart and connected, the model for service is fundamentally transforming. PTC and ServiceMax share a common vision for changing the relationship companies have with their customers by shifting service delivery from reactive to proactive and predictive,” stated Jim Heppelmann, president and CEO, PTC. “We have highly complementary technology offerings, and the combination of ServiceMax’s innovative service management capabilities with the proven service information and parts management / revenue optimization solutions from PTC will be unparalleled in the industry. Empowering the entire portfolio with Internet of Things (IoT) connectivity will enable customers to revolutionize service, capture new business, and increase revenue and customer loyalty faster and with more ease than ever before.”

“Our mission at ServiceMax has been to empower every field service technician in the world to deliver flawless field service and to enable every organization to unleash the untapped growth potential of service,” stated Dave Yarnold, CEO, ServiceMax. “As the Internet of Things becomes a reality, partnering with PTC will enable us to provide our customers with a blueprint as to how this new world of predictive and proactive service will enable them to deepen customer engagement and tap into new revenue streams.”

“There is clearly great value in giving field technicians access to relevant product information at the point of service delivery,” said Martin Gilday, SVP Services, Elekta. “It is very encouraging to see that PTC and ServiceMax recognize just how complementary their technologies are, and are willing to partner like this to deliver a high-value solution to their customers. This development absolutely supports our own company’s vision for a fully connected, and integrated, service workflow.”

PTC and ServiceMax intend to target Original Equipment Manufacturers (OEMs) with service organizations, third-party service providers, as well as organizations with in-house service functions.

Additional Resources

Product Availability and Expected Benefits

PTC and ServiceMax have agreed to partner to engage in the activities described in this press release. An integrated and connected solution is not yet available and the timing and functionality of any integrated or connected solution may differ from that originally contemplated. Additionally, the collaboration may not be completed or provide the benefits or generate the revenue expected.

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About ServiceMax

ServiceMax leads the massive and global industry of field service management software — an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length — from joining technicians on service calls to publishing the industry’s leading online publication — to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit

About PTC

PTC (Nasdaq: PTC) is a global provider of technology platforms and enterprise applications for smart and connected products, operations, and systems. PTC’s enterprise applications serve manufacturers and other businesses that create, operate and service products. Led by its award winning ThingWorx application enablement platform, PTC’s platform technologies help companies deliver new value emerging from the Internet of Things. An early pioneer in Computer Aided Design (CAD) software, PTC today employs more than 6,000 professional serving more than 28,000 businesses worldwide.

PTC, the PTC logo, Product & Service Advantage, and ThingWorx are trademarks or registered trademarks of PTC Inc. or its subsidiaries in the United States and other countries.

Beth Ambaruch, 952-435-5058
WeberShandwick for PTC
Anand Savani, 617-520-7290
Anthony Sprauve, 415-794-9339
LaunchSquad for ServiceMax