MRO Magazine

Pella Corporation Introduces Online Consultations for Windows and Doors


June 6, 2016
By Business Wire News

PELLA, Iowa

Pella Corporation, a leading manufacturer and designer of windows, doors, blinds and shades for homes and commercial buildings is now offering consumers a new option to shop for windows and doors: online consultations.

This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20160606006401/en/

Homeowners can now discuss window and door replacement options, get a quote and purchase products th ...

Homeowners can now discuss window and door replacement options, get a quote and purchase products through online video consultations (Photo: Business Wire)

“Online consultations give homeowners the convenience of scheduling an online video chat around their schedule and on their terms,” says Annette Bravard, vice president of sales and marketing. “Similar to Pella’s in-home consultations, where window and door experts physically come into the home to discuss options, Pella’s new online consultations take that conversation and put it over video chat. Now, within select markets to start, homeowners can decide what is best for them; an in-home or an online consultation.”

Homeowners seeking an online consultation can select their preferred date and time in advance on pella.com and can currently have a consultation within 12 to 24 hours. On the day of their appointment, they’ll simply connect via computer, tablet or smartphone to a window and door professional based in Pella, Iowa, the company headquarters.

A typical consultation lasts about 60 minutes, and homeowners are encouraged to do some pre-consultation measuring of the current windows and doors they would like to replace and have an estimated budget for their project.

Online consultations are currently available within most neighborhoods of Chicago, Dallas, Los Angeles, Portland, San Diego, Seattle and Toronto — with plans to roll out to additional locations throughout 2016 and 2017.

“This was so convenient to learn about and shop for the windows and doors I was looking for,” said Kim G. an online consultation’s user from Los Angeles, Calif. She purchased Pella Impervia windows and a new front door through the service.

“Introducing online consultations is another way we are continuing to innovate within the industry and create solutions and services that make shopping for windows and doors more accommodating for homeowners,” added Bravard.

Customers who are within the online consultations service areas can learn more at http://www.pella.com/online-window-replacement-quote

About Pella
Founded in 1925 and headquartered in Pella, Iowa, Pella Corporation designs and manufactures made-to-order and custom windows, doors, blinds and shades and offers services for almost every type of home or building being built today. With 11 manufacturing locations within the United States, Pella Corporation also includes EFCO Corporation, a manufacturer of architectural windows, curtain walls, storefronts and entry systems designed for commercial construction needs, and Grabill Windows & Doors Inc., designer and manufacturer of custom luxury windows and doors for elite properties. Recently, Pella Corporation opened the Pella Crafted Luxury Showroom with expanded design possibilities.

For more information, call 888-847-3552 or visit pella.com/news. Follow Pella on Facebook, YouTube, Houzz, Instagram and Pinterest and Twitter @Pella News.

Pella Online Consultations

OVERVIEW
Pella online consultations allow homeowners to conveniently schedule an online video chat with a Pella expert to discuss window and door replacement options, get a quote and purchase products through online video consultations.

Learn more about online consultations at www.pella.com/online-window-replacement-quote or watch the online consultations video.

AVAILABILITY
Online consultations are currently available in seven markets: Chicago, Dallas, Los Angeles, Portland, San Diego, Seattle and Toronto — with more to come.

SCHEDULING AN ONLINE CONSULTATION
Homeowners seeking an online consultation can select their preferred date and time in advance at www.pella.com/online-window-replacement-quote and expect an appointment within 12 to 24 hours.

After scheduling their appointment, homeowners will receive a confirmation email from the Pella team. On the day of the appointment, simply click the link in the confirmation email to get started.

HOW TO PREPARE
Prior to the online consultation, homeowners should send photos and measurements of their project to their online consultant, OnlineSales@Pella.com

WHAT TO EXPECT DURING THE CONSULTATION
A typical consultation last 60 minutes. During that time homeowners will be able to ask questions about their project including window and door styles, material types, colors, energy efficiency options, installation methods and anything else about the replacement process.

The Pella representative will provide demonstrations of Pella windows and doors that may be a good fit for the specific home and budget. They will also discuss Pella installation methods and help determine what is best for the project.

Homeowners will also be able to find out how much their project will cost and discuss next steps.

TECHNOLOGY REQUIREMENTS
Homeowners will need a tablet or computer with a built-in or external camera, a microphone and internet connection of at least 1.5MB.

Pella Corporation
Heidi L. Farmer, 641-621-3218
Cell: 920-547-0255
FarmerHL@pella.com
or
The Integer Group
Amanda Byers, 515-247-2838
Cell: 515-321-8271
amandabyers@integer.com