Men’s Clothing Startup, Combatant Gentlemen, Is Recreating the High-Touch Retail Experience Online Through LiveNinja’s Video Chat Platform
By PRN NewsWire
MIAMI, June 1, 2015 /PRNewswire/ — Combatant Gentlemen, an online retailer that provides high-quality suits at ultra-affordable prices, launches a video chat solution on their website to allow their clients to shop alongside a personal stylist. Using LiveNinja’s real-time communication tool, online shoppers can chat with a knowledgeable stylist for advice and style recommendations directly on combatgent.com.
LiveNinja, a video-chat based startup, built a communication platform that allows for brands to establish more authentic relationships with their customers online. With such a high-demand for real-time service and personalized attention, Combatant Gentlemen realized the opportunity to take their customer service to the next level.
“We are focused on bridging the gap between the offline and online world,” says Will Weinraub, CEO of LiveNinja. “For an online shopper, having the human element is extremely important…we’ve also found that there are just so many benefits for brands using video chat. Being able to engage with visitors on your site just as you would in-person has tremendous effects on customer loyalty, sales volume, brand perception, the list goes on.”
The team at Combatant Gentlemen strives to recreate the high-touch retail experience through their website.
“While e-commerce has made great strides to provide a quality customer experience, ultimately there’s no substitute for a one-on-one conversation with a knowledgeable expert. We’ve been offering live chat on our site since early on and it’s been really successful for us, so implementing video chat was a natural next step for us.”
Combatant Gentlemen operates not only as a men’s clothing provider, but also as a savvy, forward-thinking fashion expert. With a live video interaction possible on their site, they can better educate and style their clients through face-to-face consultations.
“Education is a huge part of what we do, and we’re always looking for new ways to connect with our customers and provide high-touch service in the digital realm. We think LiveNinja is ahead of the curve when it comes to leveraging technology to provide a superior online shopping experience.”
“Combat Gent is both forward-thinking and mission-driven and we could not be more excited to work with a team that values the customer experience as much as we do,” says Weinraub.
Online shoppers can chat face-to-face with a stylist now at combatgent.com.
About LiveNinjaLiveNinja is a collection of real-time applications that help businesses communicate with their customers via live video chat directly on their website. The team at LiveNinja is on a mission to change the way individuals interact online and to find the right companies to help them do so. To learn more visit www.katana.co. Twitter: @LiveNinjaKatana Facebook: LiveNinja
LiveNinja Media ContactCarolina Leon Director of Marketing Carolina@liveninja.com305-773-9763
About Combatant GentlemenFounded in 2012 by a third-generation tailor, Combatant Gentlemen is the world’s first “sheep-to-closet” online menswear company, offering premium yet affordable men’s essentials such as suits, shirts, outerwear, denim and chinos. The company designs its clothing in-house, owns it own factories, plants its own cotton, and even raises its own sheep. Combat Gent was named one of “America’s Most Promising Companies” by Forbes, and has attracted investment from industry heavyweights including Tony Hsieh (CEO of Zappos), Brian Spaly (CEO of Trunk Club), and Enrico Beltramini (Managing Director of the Fashion Tech Accelerator and former Gucci executive).
To learn more about Combatant Gentlemen, visit www.combatgent.com.
Combatant Gentlemen Media ContactKevin Giss(212) firstname.lastname@example.org
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Web site: http://www.combatgent.com/