MRO Magazine

Ford Teams with Pivotal to Speed Development of Connected Car Experiences Capitalizing on New Ford SYNC Connect

December 15, 2015
By Business Wire News


Ford is teaming up with software company Pivotal®, giving the automaker the capabilities of an innovative software team to enhance its connected vehicle experience for customers, simplifying how they use technology to access vehicles and services.

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Ford and Pivotal team up on the Ford Smart Mobility connected vehicle platform – bringing the Silico ...

Ford and Pivotal team up on the Ford Smart Mobility connected vehicle platform – bringing the Silicon Valley state of mind to Detroit. (Shown: the Ford Pivotal team developing next-generation software at Pivotal Labs) (Photo: Business Wire)

Ford’s three-year strategic collaboration with Pivotal, which is dedicated to accelerating the digital transformation for enterprises, supports the automaker’s development of mobile and user experiences.

The collaboration aims to make Ford an even more agile software developer, enabling even better customer experiences by leveraging Ford’s recently introduced SYNC® Connect technology that provides remote access to vehicle features via a smartphone app.

This digital evolution is part of Ford Smart Mobility, the plan to take the company to the next level in connectivity, mobility, autonomous vehicles, the customer experience, and data and analytics.

“As we grow to become both an automaker and a mobility company, having leading software development expertise is critical to delivering at the speed consumers expect,” said Marcy Klevorn, Ford vice president and chief information officer. “Customers today are used to frequent software updates on their mobile devices, and expect them with all technology. This collaboration with Pivotal allows for quicker vehicle software updates and an even better user experience for Ford customers.”

Working with Pivotal technology provides a platform where improved software skills can deliver innovative new experiences. That includes SYNC Connect, which delivers a true connected car experience due to its built-in modem.

Initial features of SYNC Connect include the ability to lock and unlock doors, schedule a future start to warm up or cool down the vehicle, check on fuel and oil levels, and locate where the vehicle is parked. Over time, these features will grow with software enhancements.

SYNC Connect makes its global debut in the spring in the new Ford Escape, with other vehicles to follow.

Working together

At Pivotal Labs in Toronto, Ford software developers are working side-by-side with Pivotal engineers to create software with the agility and expertise of Silicon Valley leaders.

Taking an idea into production within a few days gives Ford the ability to merge its auto industry expertise with modern software development capabilities, boosting its software-led digital transformation.

“Typically, it took Ford months to develop software,” said Bill Cook, Pivotal president and chief operating officer. “At the outset of working with Pivotal, Ford engineers started producing compelling software in a matter of weeks. Since mastering Pivotal Labs’ cutting-edge, agile software development methodologies, Ford now is operating at start-up speeds – able to create software in mere days.”

Ford plans to build a component of its new connected vehicle platform on top of Pivotal Cloud Foundry® – one of the world’s most powerful continuous-innovation cloud platforms. Ford also is leveraging Pivotal Big Data Suite to analyze data in real-time and over longer periods, to develop software-powered applications.

“When someone like Ford, with more than 100 years of domain expertise and data, evolves the ability to create software like Google, Uber or a venture-backed start-up, then they have a unique opportunity to disrupt the disrupters,” said Pivotal CEO Rob Mee.

About Ford Motor Company

Ford Motor Company, a global automotive industry leader based in Dearborn, Michigan, manufactures or distributes automobiles across six continents. With about 197,000 employees and 67 plants worldwide, the company’s automotive brands include Ford and Lincoln. The company provides financial services through Ford Motor Credit Company. For more information regarding Ford and its products worldwide, please visit

About Pivotal

Pivotal’s cloud-native platform drives software innovation for many of the world’s most admired brands. With millions of developers in communities around the world, Pivotal technology touches billions of users every day. After shaping the software development culture of Silicon Valley’s most valuable companies for over a decade, today Pivotal leads a global technology movement transforming how the world builds software. More at

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Ford Communications
Sara Tatchio
Pivotal Media Relations
Michael Lee
Pivotal Analyst Relations
Rita Manachi