MRO Magazine

CNI Gains ISO 20000-1 Certification

February 27, 2015
By Business Wire News


Chickasaw Nation Industries, Inc. (CNI) announced today that it has been successful in attaining ISO/IEC 20000-1 standard certification for IT Service Management. The customer-focused global standard recognizes best practices for IT service management, and promotes an integrated process approach to ensure customer requirements for managed services are met in the most cost effective and efficient manner.

From left to right: Rhonda Sutton, Chief Administration Officer; Jim Nelson, Director of IT; John An ...

From left to right: Rhonda Sutton, Chief Administration Officer; Jim Nelson, Director of IT; John Anderson, IT Infrastructure / Operations Manager; Emily Jones, Business Process Analyst; Phil Ricks, Corporate Quality Manager; Dr. Robert Wood, Chief Operations Officer (Photo: Business Wire)

“The quality of our service management system is critical to our business operations,” said Dr. Robert Wood, COO of CNI. “Securing ISO 20000 demonstrates our commitment to best practices and the consistent delivery of cost-effective, high quality IT solutions for our clients.”

Until recently, there was no way for IT organizations to prove their working knowledge and compliance of Information Technology Infrastructure Library (ITIL) recommendations. Conceived to fill this gap, the ISO 20000 standard was initiated by two organizations, itSMF (IT Service Management Forum) and BSI (British Standards Institution), and is modeled upon the principles of ITIL.

As part of the certification process, CNI underwent a comprehensive audit of its service management system including management responsibility, governance of processes operated by others, documentation management, resource management, and continuous improvement.

About Chickasaw Nation Industries

Chickasaw Nation Industries, Inc. (CNI) is headquartered in Norman, Oklahoma and employs 1,600 people nationwide. CNI offers a portfolio of services including IT, professional staffing, engineering and manufacturing to the US federal government, state/local and commercial clients. For more information about CNI, please visit

Chickasaw Nation Industries
Heather Boles, 405-253-8200