BPO Market in EU – Trends, Forecast & Growth Prospects Published by Technavio

September 10, 2015 | By Business Wire News

LONDON

Technavio has published a new report on the BPO market in EU,which is expected to grow at a CAGR of more than 5% from 2015-2019.

BPO market segmentation including application, end-user, and geography

Technavio’s report analyses the solutions and products offered by market vendors and presents a comprehensive breakdown in terms of market segmentation for different applications, including F&A, HR, CRM and others.

Additionally, analysts have segmented market projections by key geography, and also by end-user, focusing on BFSI, telecommunications, manufacturing, retail, transport, healthcare, and others.

The new report by Technavio also discusses the demand for web-based BPO services, which has increased with the growing deployment of cloud-based services by companies in Northern and Western EU.

“Technologies such as cloud computing, analytics, social media, and process automation software are widely used by BPO service providers to boost service innovation. Cloud-based BPO services are available at low costs and offer flexibility and scalability in services,” says Faisal Ghaus, Vice President of Technavio.

BPO: Market scope and calculation of market size

This report covers the present scenario and growth prospects for the BPO market in EU from 2015-2019. To calculate the market size, the report considers revenue generated from BPO services, including F&A outsourcing, CRM outsourcing, procurement outsourcing, customer support, and HRO.

Industry analysis includes:

Key Vendors:
- Accenture
- Capgemini
- TCS
- IBM
- Infosys
Market Growth Drivers:
- Need for cost reduction and improved efficiency
- Availability of skilled workforce
Market Challenges:
- Lack of external control over BPO service providers
- Data security
Market Trends:
- Cloud computing
- Collaborative strategy