MRO Magazine

Agero Hosts Recruiting Event in Bristol for Potential New Contact Center to Support Growing Roadside Assistance Service Business


January 12, 2016
By Business Wire News

MEDFORD, Mass. & BRISTOL, Tenn.

Agero, Inc., a leading provider of vehicle and driver safety, security and information services, will be hosting a job fair on January 14th and 15th in Bristol, Tennessee. The region has been named a finalist for Agero’s sixth inbound contact center. The company currently operates five regional facilities in Clarksville, Tenn., Medford, Mass., Sault Ste. Marie, Ontario, Sebring, Fla., and Tucson, Ariz. The contact centers provide critical roadside assistance to over 75 million drivers nationwide. This expansion to a sixth center is in response to Agero’s growing customer base and the rising demand of its high-touch roadside assistance services.

Tweet This: In the Bristol, TN area? @AgeroNews is hosting a #jobfair Jan 14-15 for contact center agents #roadsideassistance: http://bit.ly/1VMnNz3

When: January 14th from 9 a.m.-7 p.m. ET and January 15th from 8 a.m.-1 p.m. ET
Where: The Foundation Event Facility, 620 State Street, Bristol, Tennessee

At the job fair, Agero will be interviewing for a variety of positions including response associates, supervisors, operations managers, contact center director, and various human resources, information technology and facilities staff. With demand for its services increasing, Agero is focused on maintaining a skilled staff at all of its regional centers by offering extensive associate training opportunities, as well as leveraging technologies like mobile, cloud and big data to enable the associates to provide the best service to drivers in need. Agents at Agero’s new facility will enjoy a high energy and fulfilling work environment, as well as a casual dress code.

Agero also strongly believes that corporate social responsibility is important to encouraging a positive work environment that extends from associate to consumers and the community at large. To reflect this, the company’s existing regional contact centers have a history of being active participants and supporters of their local communities through education programs, community building events, fundraising initiatives, and Corporate Giving Programs.

“We are excited to meet the residents of the Bristol area and discuss potential employment opportunities,” said Sandra Savage, vice president of human resources for Agero. “Agero has been recognized by clients and industry experts as having award-winning contact centers committed to quality and excellence. Obtaining this recognition would not be possible without the world-class teams that we have in place at all of our facilities. It is their dedication and professionalism that make them heroes to drivers in need every day. We’re looking forward to building out a new team and discussing with applicants at the Bristol recruiting event about how they could be a fit.”

Agero’s regional contact centers primarily handle incoming calls from vehicle owners, acting on behalf of vehicle manufacturers and insurance providers that offer roadside assistance through Agero as part of their service packages.

About Agero
With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. The company protects over 75 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 8 million requests annually for emergency assistance. Agero’s award-winning solutions leverage advances in technology and information services to accelerate and enhance response to drivers’ needs while strengthening customer loyalty. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.

Lois Paul and Partners
Kristi Cabot, 617-986-5728
Kristi_Cabot@lpp.com