MRO Magazine

Agero Hosts Grand Opening for New State-of-the-Art Call Center in Tri-Cities, Tennessee Area

By Business Wire News   


Agero, Inc., a leading provider of vehicle and driver safety, security and information services, is holding a ribbon cutting event for the official grand opening of its newest inbound contact center in the Tri-Cities region of Tennessee. The event will take place at 10:00 a.m. EDT on June 14, 2016 at 115 Sprint Drive, Blountville, Tenn. Agero CEO Dave Ferrick, and Vice President of Human Resources Sandy Savage, will give welcoming speeches at the opening celebration, along with several local government officials.

“We are privileged to be putting down roots in the Tri-Cities region and are looking forward to building strong connections with the local community,” said Ferrick. “The foundation of our sixth contact center showcases the tremendous growth that we have experienced in recent years due to growing demand for our award winning vehicle services. We are steadily seeing more and more of our clients putting an emphasis on providing exceptional driving experience services for their customers by utilizing location-aware technologies and data analytics to drive customer loyalty. This success, however, is not possible without the collective expertise and passion of our entire workforce, especially our frontline associates, which is why the company growth that we are celebrating here today is so significant.”

Agero anticipates creating more than 600 new jobs in the Tri-Cities area by the end of 2017. The company has already hired over 150 associates for the facility, and is actively interviewing for a variety of positions.

“Not only are we dedicated to providing the best driving experience, we are devoted to associate satisfaction and development at our six regional facilities,” said Savage. “As we continue to expand our local staff over the next year, all associates will receive comprehensive training, as well as continued professional development opportunities. We also strongly believe that corporate social responsibility is important for encouraging a rewarding working environment. Therefore, at Tri-Cities we plan to continue our longstanding record of community involvement through education programs, community building events, fundraising initiatives and corporate giving programs.”

The Tri-Cities contact center is anticipated to handle up to 4 million inbound calls within the first year of its operation. The facility is located in the former Sprint Call Center, a 48,500 square-foot building at 115 Sprint Drive, Blountville. The building is also Leadership in Energy and Environment Design (LEED) certified by the U.S. Green Building Council. The Tri-Cities site will work in conjunction with Agero’s five other regional facilities in Clarksville, Tenn., Medford, Mass., Sebring, Fla., Tucson, Ariz., and Sault Ste. Marie, Ontario, to provide critical roadside assistance to more than 75 million customers nationwide. All of Agero’s contact centers handle incoming calls from vehicle owners, acting on behalf of vehicle manufacturers and insurance providers that offer roadside assistance through Agero as part of their service packages.

Applicants can apply online at

About Agero
With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. The company protects over 75 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 9.5 million requests annually. Agero’s award-winning solutions leverage advances in technology and information services to accelerate and enhance response to drivers’ needs while strengthening customer loyalty. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit and follow on Twitter @AgeroNews.

Lois Paul and Partners
Kristi Cabot, 617-986-5728


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