MRO Magazine

35 of the “Apparel Top 50” Rely on JDA Software to Balance Customer Service with Profitability

July 7, 2015
By Business Wire News


As retailers are increasingly challenged to balance high levels of customer service with profitability, JDA Software Group, Inc. congratulates the 35 JDA customers who have been named to the “Apparel Top 50 for 2015” list. These JDA customers include industry trendsetters such as American Eagle Outfitters, Chico’s, Christopher & Banks and New York & Company, Inc. This annual list, published by Apparel, is based on each company’s annual sales profit margin.

“Despite facing a slew of challenges including huge delays related to the West Coast port strikes, weakened international currencies, extended cold weather patterns and slow foot traffic, this year’s Apparel Top 50 companies kept their eyes on the consumer, ramping up omni-channel efforts ― from the front of the supply chain to the back — to enable an increasing number of ways and places to offer and fulfill product while keeping inventories in check,” said Jordan Speer, editor in chief, Apparel magazine, and the author of the “Top 50” for the past eight years.

Wayne Usie, senior vice president of retail, JDA, noted that the 35 JDA customers on this year’s list rely on a diverse range of JDA solutions to master the challenge of profitable omni-channel selling. “From store operations and assortment planning to inventory management and intelligent fulfillment, achieving a profit in today’s omni-channel marketplace means aligning the entire supply chain with the needs of the consumer — and delivering an experience that’s customized to very specific shopper needs,” noted Usie. “The Apparel Top 50 retailers have managed to deliver a high level of service, while also controlling costs to achieve profitability. We are pleased to see so many JDA customers on this list, because our retail solutions are specifically aimed at the challenge of balancing high service with high margins.”

A recent JDA study found that, despite increasing investments in omni-channel sales capabilities, only 16 percent of retailers and consumer goods manufacturers can fulfill this demand profitably today. Highest among these companies’ concerns is the steep cost of fulfilling orders across channels — offering the flexible delivery and product return policies demanded by consumers, while still meeting financial targets.

“As retailers make more aggressive price and service offers in order to win shopper loyalty, it’s important that they understand the true cost to serve before making the promise,” said Usie. “Increasingly, we’re seeing that the ability to master this kind of complex analysis and make profitable offers, in real time, is the true differentiator in today’s omni-channel world. At JDA, we’re committed to helping our retail customers combine financial success with shopper satisfaction via a suite of products and services that is unmatched in the retail industry today.”

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About JDA Software Group, Inc.

At JDA, we’re fearless leaders. We’re the leading provider of end-to-end, integrated retail and supply chain planning and execution solutions for more than 4,000 customers worldwide. Our unique solutions empower our clients to achieve more by optimizing costs, increasing revenue and reducing time to value so they can always deliver on their customer promises. Using JDA, you can plan to deliver.

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“JDA” is a trademark or registered trademark of JDA Software Group, Inc. Any trade, product or service name referenced in this document using the name “JDA” is a trademark and/or property of JDA Software Group, Inc.

JDA Public Relations Contact:
Jolene Peixoto, +1 978-475-0524
Director, Corporate Communications