Siemens brings on-demand support for CNC
By MRO staffHuman Resources Industry Machine Building Manufacturing and importers automation hardware CNC machine tool users dealers machine builders on-demand support software sides virtual product expert VPE program
Siemens launches the virtual product expert (VPE), a support program for its CNC machine tool users, machine builders, dealers, and importers. Through the VPE program, members can interact directly with a product expert and have their specific operation and programming questions answered. This service is offered to all Siemens CNC community members at no cost.
“With the rapid advancement in our SINUMERIK CNC technology on both the automation hardware and software sides, we see our VPE program as a vital part of our support offering,” said John Meyer, marketing communications manager, Siemens. “We know it will benefit our machine tool users, who are looking for immediate answers to their operation and programming challenges in order to keep their production running. It’s like having a Siemens CNC expert in your back pocket.”
Sessions are typically one-hour in length and are being scheduled on a first-come, first-served basis.