MRO Magazine

Sixth wave prompts renewed labour crunch in restaurants, retail and manufacturing

April 11, 2022 | By Christopher Reynolds (CP)

(CP) After two years of on-and-off lockdowns, Rachel Reinders felt a renewed sense of hope last month as pandemic restrictions eased and spring dawned on the cusp of a new patio season.

But Reinders, who heads administration at the Lieutenant’s Pump pub in Ottawa, had to scale back operations yet again, shutting down its lunchtime kitchen for a week in March because four cooks were on sick leave simultaneously.

“We’re not fully staffed in the kitchen as it is, so we couldn’t even really lose one. And we lost four,” she said. “Those who were left behind worked double-time to pick up the slack.”

Businesses across Canada are struggling to cope with an apparent sixth wave of COVID-19, as staffing shortages hamper sectors from health care to hospitality and retail? – though the interruption remains more manageable than last winter’s Omicron variant surge.


Dr. Kevin Smith, chief executive at the University Health Network in Toronto, said Wednesday that case numbers at its hospitals have shot up in the past few days, “so much so that staffing is challenging once again.”

In Montreal, parka maker Quartz Co. saw about 10 of its roughly 100 employees stay home with COVID-19 symptoms recently, though co-founder Francois-Xavier Robert says the absences were shorter than those in January.

“It’s just as many as we had in December,” when the company shut down its flagship store in Montreal and a pair of pop-up storefronts there and in Toronto. “Pretty much everyone that didn’t have it over the winter had it in the last two weeks.

“Nobody got really sick. People were stopping for one or two days and then back to working,” Robert added. “This time it’s more easygoing.”

Nonetheless, retailers, gyms and event spaces are taking yet another hit as workers fall ill or steer clear of those sectors altogether, fearing further lockdowns, said Ryan Mallough, a senior director with the Canadian Federation of Independent Business.

“The impact is being felt across the board, in terms of absences,” he said. “Some of that nervousness is starting to creep back into the mindset a little bit.”

Several Canadian provinces are bolstering their defences against the virus amid signs of a sixth wave. Quebec and Prince Edward Island extended their provincial mask mandates until later this month and Ontario, Quebec and British Columbia plan to expand access to fourth doses of the vaccine.

A shortage of staff, particularly pilots, continues to hamper parts of the airline industry, while more flight attendants have had to call in sick in recent weeks.

Pilots say a Transport Canada backlog is holding up medical certification, leading to months-long delays before they can return to the skies. A significant number of pilots who have been deemed fit to fly by aviation medical examiners have been waiting a year or more to have Transport Canada greenlight their approvals, according to the Air Line Pilots Association. Many were laid off or on leave during the pandemic, contributing to the current bureaucratic bottleneck.

However, Retail Council of Canada spokesperson Michelle Wasylyshen says labour disruptions have largely “stabilized” for its 45,000 businesses.

“I don’t think they’re experiencing as significant a disruption as they were in January. The peak seems to have been then,” she said. “We had instances where people weren’t even coming in for the interviews that had been scheduled.”

Meanwhile some offices are moving ahead as planned with back-to-work policies, though these often involve hybrid arrangements, as at Desjardins Group.

“Although the number of employees affected by COVID-19 is increasing, this situation does not affect the quality of the services we offer to members and clients,” said spokesman Jean Benoit Turcotti.


Stories continue below

Print this page