MRO Magazine

Endress+Hauser transitions to new Customer Experience Centre


Photo: Endress+Hauser.

Endress+Hauser’s Customer Experience Centre has opened; the company’s new $28-million platform in Canada for showcasing its instrumentation technology.

The 47,000-square-feet training hub and two-story Customer Experience Centre will serve the customer base from Manitoba to Atlantic Canada, with an inauguration planned for next spring.

The facility boasts a Process Training Unit (PTU) – Endress+Hauser’s second in Canada – as well as a full-service calibration laboratory. The PTU concept, featured in many Endress+Hauser facilities globally including Edmonton, is a full-sized pilot plant with a range of the company’s instrumentation installed and fully functional.

“After almost two years of being limited to Zoom and Team calls with customers, having such an exceptional showcase where they can come see equipment demonstrated, ask questions of our experts, even handle some products, is going to be a delight for us – and a competitive advantage,” said Anthony Varga, General Manager, Endress+Hauser Canada. “Those visitors will get a value-added experience, which in turn will be a great relationship-builder.”

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The building generates its own electricity, heat, and cooling. It boasts a reflective roof with double sided solar panels to generate green power during the day. At night, most electrically powered systems like video monitors will be turned off rather than draw even standby power and the building environment is maintained by heat pumps supplemented by a geothermal system.  A testing regime necessary to gain LEED Gold and net zero certification has begun.

The Customer Experience Centre also is the new home for the company’s Burlington-based sales, service, and administration staff.