MRO Magazine

Hexagon expands MyCare program to provide full service subscriptions for portable metrology systems

September 7, 2021 | By Maryam Farag

Photo: Hexagon.

Photo: Hexagon.

Hexagon’s Manufacturing Intelligence division announced the expansion of its MyCare service subscription program to portable measurement systems including laser trackers and portable arms.

The multi-tiered program is designed to provide comprehensive service coverage and additional benefits for nearly all measurement systems offered by Hexagon in North America.

MyCare CMM was previously launched last fall for coordinate measuring machine (CMM) customers. A MyCare Portable membership generates a substantial return on investment (ROI) by reducing the cost of ownership up to 30 percent over the program’s duration.

Enhanced MyCare service packages include a guaranteed three-day turnaround time for both covered service and annual recertification or a loaner device, wear and tear parts, trade-in lock credits and much more. Customers can also take advantage of the MyCare Rewards program with discounts on SFx Asset Management, eStore purchases, accessories, training, software and hardware upgrades, and unlimited access to online training.


“MyCare Portable makes portable metrology ownership smarter and straightforward. Customers can count on saving money and minimizing unplanned downtime with regular services scheduled up to a year in advance,” said Milan Kocic, Director of Business Development for Service and Support, North America, Hexagon. “The multi-tier program ensures each system gets the necessary services to maintain its optimal working condition. MyCare also incorporates software coverage and unlimited 24/7 access to all Hexagon customer support services.”



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