MRO Magazine

TMMC Named Platinum Award Winner from JD Power


Industry

June 21, 2019
By Mario Cywinski


Industries

Lexus RXToyota Motor Manufacturing Canada Inc. (TMMC) won two J.D. Power 2019 Plant Quality awards, part of the U.S. Initial Quality Study.

“TMMC Team Members are being recognized today for the quality they build into every car they make,” said Fred Volf, President, TMMC. “I’m proud of my team. With more than 30 years of success in Canada, we have an exciting future ahead of us. Thanks to our customers for this recognition and continued trust in TMMC.”

TMMC’s North Plant won the platinum award for the Toyota Corolla, while the South Plant won bronze for the Lexus RX. Both plants are located in Cambridge, Ontario.

“The Cambridge plants have historically performed extremely well, and the data would support the view that they are among the most consistent in North America,” said Dave Sargent, Vice President of Global Automotive, J.D. Power. “Everyone at the plants should be very proud.”

TMMC has won the platinum plant award on three occasions, and has won two awards in one year for the fourth time. In all, TMMC has won 18 plant awards.

The J.D. Power U.S. Initial Quality Study includes 2019 model year vehicles purchased or leased between November 2018 and February 2019. Customers own the vehicles for 90 days following their purchase and then complete the J.D. Power survey. Plant awards are based on the lowest number of customer reported defect/malfunction problems per vehicle.