MRO Magazine

IFS named a leader in Gartner 2017 Magic Quadrant for Field Service Management

October 20, 2017 | By MRO Magazine

IFS, the global enterprise applications company, has been named a leader in the 2017 Gartner Magic Quadrant for Field Service Management.

In the Gartner report, IFS received recognition as a leader for its “ability to execute” and its “completeness of vision.” IFS was positioned highest for “ability to execute.”

“Field Service Management is an area that we are passionate about at IFS. Being named a leader for the third consecutive time in this Magic Quadrant and also positioned the highest in the 2017 report on our ability to execute, we believe proves that our hard work in product development together with a dedicated industry focus is paying off,” said Mark Brewer, Global Industry Director for Service Management at IFS. “By further advancing our FSM leadership position, we feel IFS shows that we are devoted to enabling our customers to improve customer service while increasing profitability and differentiating their service offerings. IFS will continue to invest in, and develop, our FSM offering, which will benefit our customers.”

IFS has the past year undertaken several key initiatives to maximize the value of our field service management offering. These include:

  • Launching an IoT-enabled Field Service Management solution, IFS FSM 5.7, with intelligent field service capabilities and enhanced user experience
  • Continued to develop the IFS FSM offering to support our key industry processes and increased mobility needs, from specific vertical functionality and workflows, to implementation templates and training documentation
  • Investment in new technologies to drive productivity, efficiency and increased ROI for our customers while improving their service offerings

IFS Field Service Management customers include Auto Windscreens, Cubic Transportation Systems, Kyocera, Polygon, Eickhoff, Makino and Sartorius.

In the Magic Quadrant for Field Service Management published in September 2017, Gartner estimates that revenue from packaged FSM software applications — including maintenance and service revenue — amounted to $2.07 billion during the 12 months ending in March 2017 (up approximately 21% from 2016).

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