MRO Magazine

VideoCall an Expert service provides real-time problem-solving


Engineering

October 15, 2015
By Bill Roebuck
Bill Roebuck

HARTING_VideoCall.PressPhoto#2)Elgin, IL – Harting now offers live support through its VideoCall an Expert service, which became available on October 8, 2015. Harting developed this service as part of its commitment to supporting its customers in all phases of their projects.

This service is free and will be available at HartingVideoCall.com or through the Harting US website (the US operation will also handle Canadian requests). Customers will be able to call from their Apple or Android device or through their computer.

Harting will offer two ways of using this service – customers can ‘Schedule a VideoCall’ to select a time in the future or ‘VideoCall an Expert Now’ to set up a face-to-face with one of Harting’s field applications engineers within minutes.

Harting knows customer time is valuable and any downtime means a loss in revenue. The VideoCall service will help reduce downtime by eliminating the difficulty of explaining challenges over the phone. “We want to make problem-solving simple for our customers,” said Jon DeSouza, president and CEO of Harting Inc. of North America, “If an engineer has an issue, they can use VideoCall to show the problem to one our field application engineers and get help in real time, saving them time and headache while increasing productivity.”

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The Harting VideoCall an Expert service supports Cisco Webex for scheduled calls and Skype and FaceTime for immediate calls. It will be available from 8:00 a.m. to 5:00 p.m. (CST) Monday – Friday.

Harting’s core business is intelligent and high-performance connection technology. Harting works in almost all industrial markets with a focus on requirements for robust, reliable connectivity solutions.