MRO Magazine

Cliff Williams named firm’s maintenance and reliability advisor

Jacksonville, FL – People and Processes Inc. has announced that Cliff Williams, CRL, has joined the firm in an advisory role to assist in expanding its capacity in maintenance and reliability consulting and training. Williams comes with a wealth of knowledge and experience in the maintenance and reliability fields, having authored People – A Reliability Success Story and has been a long-time contributor to Machinery & Equipment MRO magazine. Williams is also a widely recognized conference presenter and educator in the concepts of maintenance and reliability leadership and best practices.

“I am looking forward to assisting People and Processes with their client’s challenges and opportunities,” says Williams. “I believe that my skill sets and experience will augment and enhance the company’s already considerable consulting and education capabilities. People and Processes is clearly focused on the client and their success from a reliability centred culture perspective”

Jeff Shiver, managing principal of the company, said, “We welcome Cliff’s decision to take an advisory role with People and Processes Inc. We are constantly seeking ways to improve our capabilities in assisting our clients to becoming successful in the Reliability Best Practices. Cliff’s knowledge and skills will prove invaluable with our team and mission.”

Williams, a certified reliability leader (CRL) based in Toronto, retains his current other positions with industry in addition to this advisory position.


People and Processes Inc. is a consulting and education services firm focused on helping people and organizations succeed in maintenance and reliability best practices. The company works in all verticals, including facilities, manufacturing, mining, municipal government, oil and gas, universities, and water. Offerings include CMMS/EAM implementation, assessment and benchmarking, work execution management, storerooms, and RCM2 as a network member of The Aladon Network. Partnerships include The Reliability and Maintainability Center at the University of Tennessee and the RAMS Center at the University of North Florida.

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