MRO Magazine


Book review: People – A Reliability Success Story

'People' was written by Machinery & Equipment MRO contributor Cliff Williams.

‘People’ was written by Machinery & Equipment MRO contributor Cliff Williams.

Toronto – In People – A Reliability Success Story, author and long-time Machinery & Equipment MRO magazine contributor Cliff Williams tells the fictional story of a plant manager, Bob Edwards, who inherited a totally reactive maintenance group. He had been asked to make the plant more reliable … but how?

Although the story is fiction, the concepts, methods and ideas presented are based in fact. Readers will join Edwards as he moves towards World Class Maintenance, using the best tools available to him – people.

In People – A Reliability Success Story, you will learn how empowering and engaging people garners their collective strength and how listening becomes a key skill.

The basis for the book was a series of articles written over a period of two years for Toronto-based Machinery & Equipment MRO magazine.

Williams is a firm believer that maintenance is all about ‘people’ and enjoys the challenge of developing them to their full potential. He offers a unique vision about the world of maintenance management and the secret to success. The book is an ideal read for anyone involved in managing or supervising maintenance and reliability.

Williams is currently corporate maintenance manager for ERCO Worldwide of Toronto, is a facilitator for the Certified Asset Management Professional program from the Plant Engineering and Maintenance Association of Canada (PEMAC), and a lecturer at Humber College for PEMAC’s Maintenance Management Professional certificate program.

People – A Reliability Success Story is a 224-page trade paperback published by A Kindle edition is available through

Bill Roebuck

Bill Roebuck

Bill Roebuck is the Editor and Associate Publisher of Machinery & Equipment MRO magazine and
All posts by

Print this page

Related Posts

Have your say:

Your email address will not be published. Required fields are marked *