MRO Magazine

MSC awarded training partner of the year designation

Melville, NY - MSC Industrial Supply Inc., a distributor of metalworking and maintenance, repair and operations (MRO) supplies to industrial customers throughout the United States, was recently named 2012 Training Partner of the Year by Lenox...


Melville, NY – MSC Industrial Supply Inc., a distributor of metalworking and maintenance, repair and operations (MRO) supplies to industrial customers throughout the United States, was recently named 2012 Training Partner of the Year by Lenox Industrial Tools. The award recognizes MSC’s high level of engagement and overall collaboration with Lenox Industrial Tools to provide more value and enhanced technical expertise to its band saw customers.

Lenox Industrial Tools selected MSC as Training Partner of the Year as a result of the company’s innovative, collaborative and transparent approach to supplier training.

“When we began our considerations for selecting the 2012 Lenox Institute of Technology Training Partner Award, it was obvious that MSC exceeded all the criteria we had established for candidate qualifications,” explained Rich Wuerthele, president of Lenox Industrial/Newell Rubbermaid Tools Business Segment.

“MSC didn’t just enrol in the programs we offered, they participated in and contributed to the development and execution of the curriculum itself. This produced more relevant content and meaningful learning experiences, which in turn created a more engaged and enthusiastic classroom and shop-floor chemistry. But most important, the program delivered the intended results – more technical expertise that led to increased sales. MSC’s dedication to product training is further evidence of their goal to strengthen their position as a total solutions provider to their customers.”

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The Lenox Industrial Tools training was extended to over 65 MSC sales associates and metalworking application specialists, and took place at the Lenox Institute of Technology facility in Longmeadow, MA. Upon completion of the training program, MSC associates are better equipped to help customers determine the optimum band saw solution for their specific application. “Increasing productivity through greater product performance and reducing downtime is key,” says Tim O’Brien, senior manager of learning and development for Lenox. “Selecting the right products and applying them properly is how we can mutually bring value to our customers.”

As part of the training, MSC associates and application specialists were trained on all aspects of band saws, including the sawing process itself. Training topics ranged from Lenox Industrial Tools’ band saw manufacturing process and proper blade installation to troubleshooting and preventive machine maintenance. The knowledge and technical expertise resulting from successful completion of the program positions the MSC team as highly qualified technicians, and effectively, an extension of the Lenox Industrial Tools team in the field.

“From the very beginning, both Lenox and MSC have embraced this training effort as another way to provide service and value to our customers,” said Greg Polli, vice-president of product management for MSC Industrial Supply. “In today’s competitive marketplace, manufacturers are looking to their supply partners to provide total solutions that improve efficiency and help them grow their businesses. Our ongoing relationship with Lenox allows MSC to provide customers with the product knowledge they need to be competitive. We are honoured to be the recipients of Lenox Industrial Tools’ 2012 Training Partner of the Year Award.”

For more information on all MSC products and services, visit www.mscdirect.com.