MRO Magazine

‘Technology adoption is not an option’ for manufacturing: ARC


Industry

February 27, 2013
By PEM Magazine

The ARC Advisory Group released its new Global Service Provider (GSP) Supplier Selection Guide, which includes both selection criteria and guided workflow steps for choosing a services company. The scope of the criteria cover the needs of corporate IT and manufacturing IT, including communications with control systems. The guide has attributes tailored for industrial organizations, and allows those involved in a GSP selection process to make quicker and improved decisions.

Ralph Rio, research director, stated, “The pace of technology evolution continues to accelerate. Now, cloud, mobile, social, analytics, Internet of Things (IoT) and 3D are impacting industrial concerns for improved business processes and enhanced business models.

“Technology adoption is not an option. Each of these major technology groupings involve multiple specific technical skills. GSPs have access to a diverse set of skills, and can map them into a project as needed for lower cost, less risk, and faster time to benefit.”

GSP selection has become mission critical. The needed services include application and IT infrastructure development, roll-out, and maintenance. The companies have become complex and decision making involves a range of capabilities from specific technologies to managing major programs. Suppliers have specific domain expertise, geographical presence, and knowledge of certain industry dynamics.

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The ARC STAR Supplier Evaluation and Selection Service guides users through a step-by-step process of selecting and evaluating suppliers against specific technology, application and industry requirements. The process guides the user through the project and team definition, reviewing and editing ARC-provided selection criteria and supplier questions, weighing selection criteria, developing a supplier Request for Information (RFI) list, evaluating supplier responses, and developing a final ranking of RFI results. ARC STAR then fully documents the process and results for management review and approval.