MRO Magazine

Atlas Copco shows cross-industry 'family of solutions' at customer-centre openings


Industry

June 16, 2011
By PEM Magazine

The Atlas Copco customer centres and new head offices celebrated their  opening in Mississauga, Ont., on May 31 and June 1, 2011.

The Atlas Copco Canada customer centres for Mining and Excavation, Construction Equipment and Tools and Assembly have moved into the one new office.  Customers from all three business areas met and attended the opening days to understand Atlas Copco’s presence in Canada and the products provided here. Most products were represented physically or via videos running in the new expo display area. Business line managers were present to speak on each business line and its respective market in Canada.

Also included was a display of stationary and portable compressors from Atlas Copco Compressors Canada.

Radomir Maric, general manager of Atlas Copco Mining and Construction Canada, was proud to host this exciting opening and said, “We are a diverse family of companies, yet have synergies with customers and products. Our main strategy is to be close to our customers and to find the most efficient way to serve them. With our new head office in Toronto, we will definitely do that.”

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The companies moved into the new facility, starting Feb. 14, 2011. The new offices are just a few miles from Canada’s largest airport; plus, the location is a crossroad to all points north for shipping. Atlas Copco is confident this will only enhance the efficiency of its already strong customer service.

“Having this centralized facility will give us better access to our customers throughout the country,” said Atlas Copco Tools and Assembly general manager James McAllister. “Both our customers and employees can now really appreciate the true size of the company and what we have to offer.”

The move will pull together office functions to support each customer centre. ASAP Canada is also located here along with Atlas Copco Canada’s legal department. Additionally the central location will also give greater support to the new regional customer support centers spread across Canada.

“Atlas Copco is a growing business in Canada with exciting things happening,” said Construction Equipment general manager Erik Thorsrud.

The company is taking this motivation on the road to its facilities around the country beginning with the Sudbury location later this summer.

Radomir Maric added, “Our service stores and the important people of Atlas Copco, and the markets they serve, are critical to our success in Canada.”
www.atlascopco.com/caus