MRO Magazine


Link found between employee behaviour and company profits

Toronto, ON -- Grant Thornton Productivity Improvement's latest white paper, entitled 'Managing cultural chang...

Toronto, ON — Grant Thornton Productivity Improvement’s latest white paper, entitled ‘Managing cultural change to drive productivity and profit’, concludes that in productivity cultures, the most important ingredient in creating lasting productivity gains are the product of deliberate and meaningful changes to employee behaviour. Based on years of productivity improvement consulting success, the paper also outlines a proven three-pronged process for achieving cultural change.

“The recent recession challenged many businesses — manufacturing and distribution companies in particular — to become more productive, and the rising Canadian dollar is only reinforcing this need,” noted Bill Surphlis, managing partner, Grant Thornton Productivity Improvement. “Our clients know that creating a culture of productivity is of paramount importance to achieving their goal of increased productivity and that it does not happen on its own.”

The paper finds that structured, goal-oriented and data-driven approaches to change can have a significant, positive effect on productivity. Moreover, businesses that effectively manage emotional responses to change are best positioned to achieve a productivity-focused culture.

Grant Thornton Productivity Improvement devised a three-pronged approach to creating a productivity-focused culture that improves behaviour, process and systems. According to Surphlis, “We measure behaviour in various categories, and fundamentally we are looking for [managers who are] active in controlling, innovating and engaging their team.

“With process, we want to see a company that is constantly searching for adherence to the old rule of best method.

“Systems refers to a culture that plans and measures using accurate and timely data.

“Clients who embrace these core beliefs with the application of supporting tools — including an ongoing audit process — see significant productivity improvement gains.”

“Resource planning and inventory management tools allowed us to manage inventory levels and to forecast production levels,” said Grant Thornton client Nima Fotovat, general manager of Shandiz Natural Foods, Toronto.

The project resulted in a return on investment (ROI) of 2.1:1 and exceeded targeted savings,” said Fotovat.

“Our overall productivity has increased upwards of 28% and is best demonstrated at 44% improvement in various areas throughout our organization,” said Fraser Edison, executive vice-president of Rutter Inc., St. John’s, NF.

To find out more about productivity and creating a productivity culture, or to view the white paper in its entirety, visit