MRO Magazine

Invensys honored with prestigious service award


Industry

February 16, 2010
By PEM Magazine

Invensys Operations Management, a global provider of technology systems and software solutions to process and manufacturing industries, announced recently that its Wonderware technical support organization has been honored with the 2009 STAR Award for service excellence from the Technology Services Industry Association (TSIA), the industry’s largest services association. The Wonderware support organization received the STAR Award for Service Excellence in Mission Critical Support – Software – SMB.

"At Invensys we recognize that superior support is an essential ingredient in all of our solutions, and providing world-class support requires an uncompromising commitment to excellence," said Phil Couling, global marketing manager for support and services at Invensys Operations Management. "This award is a significant acknowledgement of the service-oriented culture that Invensys and the Wonderware® brand have built to surpass our clients’ expectations, even in the most demanding support environment. It also means that our customers can continue to look forward to new innovations as we introduce more support offerings and choices."

The honor recognizes Invensys Operations Management for providing technical support in mission-critical environments where system up-time is imperative, typically for enterprise customers. Technical support is an important part of minimizing downtime in any business or industrial operation. Since its inception in 1990, the prestigious STAR Awards recognize technology companies that display exceptional leadership, innovation and commitment in service excellence.

"The STAR Awards are recognized throughout the industry as one of the highest honors for service and support organizations," said Stephen Smith, chief financial officer and chief information officer at TSIA. "This award acknowledges that Invensys and its Wonderware support organization have been honored by its peers for providing world-class support as one of the best in the business."

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Invensys Operations Management was presented with the STAR Award for service excellence at the Technology Services World (TSW) conference in Las Vegas in October. TSW is a source of education and peer networking in the services industry and is hosted by TSIA, recently formed by the merger of AFSMI, SSPA and TPSA, the three leading professional associations of the services and support industry.

The Technology Services Industry Association (TSIA) is the technology services industry’s largest association, encompassing more than 50,000 members from 300 companies in 80 countries. Members include services executives, managers and professionals from around the globe.

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