Chicago, IL — Customer service is the best way to differentiate a company in today’s competitive price environment, but only a few organizations get it right, says the Power Transmission Distributors Association (PTDA). On Dec. 2, 2008, a :PTDA-sponsored webinar will teach the secret to developing a customer service culture. The webinar is named “Getting the Right Attitude 7 Keys to a Customer Service Culture.”
Nancy Friedman, founder and president of Telephone Doctor, a St. Louis-based international customer service and communication skills training company, will teach how to proactively foster a positive mental attitude, a critical component of a customer service culture.
As a founding member of the Association Education Alliance (AEA), a consortium of over 43 distributor associations, PTDA offers members affordable, educational seminars and webinars on a variety of topics. For $149, an entire customer service team can participate in this webinar. Audio recordings and transcripts of the webinar are also available if attendance is not possible.
For more information or to register, visit www.ptda.org/7Keys and select PTDA as the association affiliation.