MRO Magazine

Canadian alliance formed for web-based access to maintenance manuals, product catalogues

Woodbridge, ON - Nov. 28, 2001 -- Critical Reach, Inc., a German provider of web-centric software solutions for op...


November 28, 2001
By MRO Magazine

Woodbridge, ON – Nov. 28, 2001 — Critical Reach, Inc., a German provider of web-centric software solutions for optimizing manufacturing spare parts and service operations, and Inc., the Canadian developer and owner of the website, have formed a strategic alliance.

The agreement will enable Woodbridge, Ont., based to deliver Critical Reach’s service chain optimization software to the global engineering community. This is the third and largest strategic partnership Critical Reach has signed since its introduction to North America in the fall. and Rand Worldwide of Mississauga, Ont., which uses the website as a sales and marketing tool, will resell the Critical Reach Service Suite, software that provides real-time access to corporate data such as procurement data, 3D/2D CAD, bills of materials, PDM, service and maintenance manuals, and parts catalogues through any web browser, typically on a laptop or wireless hand-held device.

Critical Reach’s Interactive Drilldown capabilities allow users to obtain accurate and up-to-date procurement, troubleshooting, diagnosis, installation and spare parts ordering information. This enables faster diagnosis and problem resolution, thereby improving service time and field productivity.


Founded in 1996, Critical Reach is a privately held company headquartered in Munich, Germany, which has operations based in Westminster, Colo. The company has nearly 40 employees and an established client base that includes Agfa, Bausch & Lomb (Technolas), BMW, Deutsche Telekom, Miele, and Siemens (ICN). For more information, Inc. is the developer-owner of the website and Internet-based software and business, which is being developed as a resource tool for the global engineering community. The Inc. head office is located in Woodbridge, Ont., Canada and can be reached toll-free at 877-997-9917, or at

Rand Worldwide’s corporate head office is located in Mississauga, Ont., Canada, and can be reached at 905-625-2000 or at

By Bill Roebuck, Editor