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On-line centre will help improve performance through remote monitoring of equipment

Siemens Westinghouse Technical Services has announced an agreement to license the technology portfolio of ei3 Corporation in order to bring secure high-speed remote monitoring and diagnostic services ...


Siemens Westinghouse Technical Services has announced an agreement to license the technology portfolio of ei3 Corporation in order to bring secure high-speed remote monitoring and diagnostic services to manufacturers and process industry customers. As part of the agreement, ei3 is working with Siemens to develop a customer Command Center, which will be located near the Siemens headquarters in Alpharetta, Ga. Staffed with a team of Siemens engineers, technicians and application experts, the centre, together with the company’s field-based operations, will support customers — including those in Canada — in the areas of process improvement, emergency breakdowns and asset condition monitoring.

Through a high-speed network, ei3’s backbone technology will connect the Siemens Command Center team to a customer’s manufacturing floor where this access to the customer’s process line performance and asset productivity will enable engineers to track the operating data of various sensors, controllers, monitoring devices and application software. In addition to resolving problems and emergencies, the team also will be able to analyze operating statistics and make recommendations to improve productivity and increase output. The connection also allows anytime-anywhere secure Internet access to current operating data so that the team can keep informed of recent events, actions, changes and system backups logged. In addition, the link to the Command Center can be part of a company’s enterprise-wide, data-access solution for multi-sited facilities.

Also included are applications for predictive maintenance, and complete post-change and scheduled backups for off-site protection of a customer’s system software. According to Mike McCarthy, vice-president of Siemens Westinghouse Technical Services, this window into a customer’s operation will help the centre to “reduce downtime, cut maintenance costs and extend the productive life of a customer’s plant.”

Siemens’ e-business service will first target process industries such as food and beverage, metals, oil and gas, petro-chemical, and pulp and paper, and will be expanded into other remote monitoring and diagnostic applications, such as electric utility transmission networks. The expertise of its engineers will be immediately available on-line, 24 hours a day, seven days a week.

More information on this service can be found on the Internet at www.sea.siemens.com or at www.ei3corp.com.

Siemens Energy & Automation

Reader Service Card No. 304


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